Upcoming and Completed Research
A3 Strategy
(Click on the title for details)
Benchmarking the optimal autonomy strategyJun 26
This research creates a maturity model for autonomy in the telco, with the objective of benchmarking a number of telcos. It is hoped that the benchmark will allow telcos to create a solid plan for deployment going forward
Users guide to the future of AI and autonomyMay 26
Given the focus of global investment in developing new AI - this research aims to help clients understand the main trends both current and future. Defining terminologies and analyzing which are most likely to have significant impact in future
Strategic maturity model for telco autonomous systemsFeb 26
This research takes the 5-step technology maturity model for autonomous systems and expands it to look at the requirements for top-level strategy, organization, risk, governance etc.
Developing an Optimal Agentic Strategy Oct 25
This research describes the need for a pragmatic development of AI and agents which delivers trustworthy automations while avoiding technical debt and poor ROI. It goes into detail about what is required from telcos and vendors.
Building a future-proof agentic architectureNov 25
Bringing together research into agents, AI/ML models, knowledge and data to understand some of the complex problems that are likely to be seen when trying to deploy these elements to support Levels 4 and 5
Financial opportunity from automation and Gen AI outside of the network (part 2)Oct 24
Part 2 of an update on the financial value of A3. Where will automation, Gen AI and related technologies create bottom-line value for the telcos in the channels, marketing and sales?
A3 for networks, OSS and BSS
(Click on the title for details)
Model of autonomy complexityMar 26
A PowerPoint and spreadsheet identifying the degree of automation complexity likely to be required in the various processes/subprocesses making up the network and OSS
Technology maturity model for telco autonomous systemsJan 26
This research will set out a 5-step model to autonomy in a telco - looking at the requirements for agents, intelligence, knowledge, data and operations at each stage of maturity
Building successful agentic solutions for assuranceNov 25
Assurance has multiple use cases which are suitable for trialing the telco's first agentic systems in the network. This paper looks at progress and provides strategic advice to telcos.
The future of AI, brains and agents in assuranceDec 24
Research into the future requirements for A3 in assurance - including the need for new intelligence to co-ordinate observation and automation; and the use of multi-agent systems
How to achieve a self-healing networkMar 24
Current trends and developments in the assurance market; including deep dive into AIOps
The use of A3 in Open RANJul 23
Review of where A3 will be required and the most important early days use cases
Data and A3 Monetization
(Click on the title for details)
Review of telco strategies for monetizing data and A3 with enterprise customersJul 26
Building on the work done in 2025, this research will look at the progress of telcos in monetizing A3 and at the most promising use cases; interviewing telcos to understand their priorities
Update: the monetization opportunity from A3 and APIsJul 25
Update on long-running calculation of value for an average telco in monetizing their data, A3 capabilities via APIs etc
Telco strategies for monetising data and A3 with enterprise customersMar 25
Evaluation of the data and A3 strategies of 12 global telcos - where are they focussing their efforts?
A3 in the telco private networkMay 24
A look at A3 capabilities being developed by telcos for private networks - which capabilities look set to be most important in the mid term?
How can telcos support their "data driven" customers?Aug 22
Telcos are seeing new opportunities in the market to provide data and A3 services to their enterprise customers. This report looks at the uses for BSS, OSS and network data; alongside A3 and data management.
Case study: Telefonica Tech AIJul 21
Case study on development, current strategy and future plans for Telefonica Tech AI
Data management
(Click on the title for details)
Building an AI cultureJul 24
A review of how to build trust and organizational support for AI - including topics such as AI governance, training and the development of guardrails around Generative AI
Developing the data-driven telcoApr 23
A multi-case study report on the progress of telcos towards becoming "data driven organizations" - looking at strategic, organization, cultural and technology requirements
Telco progress towards being a "data driven organization"Apr 22
An update on telco activity around storing data, data management, data and AI governance, data science/analytics and other topics
Review of the current role of data governance in telcos
Other A3 Topics
(Click on the title for details)
Optimal autonomy strategy: collected informationApr 26
A 400-row spreadsheet created to help telcos and vendors understand the challenges (and most promising solutions) to deploying autonomy
Cloud economics: Future strategies for use of cloud in telcoMar 24
How will cloud deployments in telcos develop? Uses for private vs public - looking at strategic and economic issues
Digital twin for telcoNov 22
Review of the opportunities for digital twins to be deployed within a telco - the potential value and use cases
A3 in customer experienceAug 21
View of customer experience improvements that make use of A3 - including a view of their financial value
Use of A3 in the contact centreDec 20
Financial value of A3 in assisted channels; review of capabilities and CV19 impact
